Short answer: Request a return authorization (RMA) within 60 days of purchase and return the product within 14 days of receiving your RMA, in good physical condition, at your own shipping cost, for a full refund.
Why this process has two separate windows, not just one
The 60-day window is for requesting an RMA; a separate 14-day window then applies for actually returning the product once you have it — two genuinely distinct deadlines worth tracking.
Why "at your own shipping cost" is a specific detail worth knowing upfront
This detail is worth reading closely before ordering, since it means the refund doesn't automatically cover return postage.
💡 Worth knowing: full terms are on the formula's dedicated refund policy page — worth reading in full before your first order.